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to hear; to be told; to know
to receive (order); to undertake; to comply; to take (a reservation, etc.)
お話を承りまして感謝いたします。
I appreciate you telling me about it.
ご注文を承りましたありがとうございます。
We have received your order. Thank you.
お客様からのご注文を窓口で承りました。
We received the customer's order at the counter.